Trust & Privacy

How We Protect Your Data and Your Rights

Handlenders is committed to POPIA compliance, ethical data use and candidate dignity. This page explains exactly what we collect, why, and what you can do about it.

POPIA Compliant
Employment Services Act Compliant
Secure Data Storage
Privacy by Design

What data we collect

From candidates

Full name, contact details, South African ID number, photo, work history, skills, language abilities, availability, references and interview notes. Criminal background check results where applicable.

From employers

Company name, contact details, role requirements and feedback on placements at 30 and 90 days.

Why we collect it and how it's used

Candidate data

To build a verified profile, assess work-readiness, match candidates to employer requirements and track placement outcomes. Data is also used to improve our screening process.

Employer data

To facilitate profile purchases, deliver candidate information and collect placement feedback. We do not sell employer data to third parties.

Candidate consent model

Explicit consent required for

ID verification, reference checks, photo capture and use, profile publication, video recording (if applicable) and future AI research or model training (separate consent).

How consent is obtained

In writing via WhatsApp or in person before any data is collected. Candidates receive a plain-language privacy notice before consenting.

Who can see your data

Before purchase

Employers can see anonymised summaries only — first name and last initial, work type, location, availability, skills summary and work-readiness score. No contact details.

After purchase

The purchasing employer receives the full profile including contact details, CV and interview notes. This is only shared with your consent.

Data retention

Active profiles

Retained while the candidate is actively seeking work and has given consent for publication.

Inactive profiles

Retained for up to 24 months after last activity for outcome tracking purposes, then deleted or anonymised.

Verification records

ID verification and background check results are retained for 36 months in line with legal requirements.

Your rights as a candidate

Access

You can request a copy of all data we hold about you at any time.

Correction

You can request corrections to inaccurate or outdated information.

Deletion

You can request deletion of your profile and personal data, subject to legal retention requirements.

Withdrawal of consent

You can withdraw consent for profile publication or any specific data use at any time. This will not affect data already shared with employers who have purchased your profile.

Background check process

What it involves

A criminal record check conducted by an accredited South African provider. Results are attached to your profile and shared only with employers who specifically request and pay for this check.

Consent

Separate written consent is required before any background check is initiated. You will be informed of the results.

Future AI use

Our intention

Handlenders may in future use anonymised, aggregated candidate data to develop AI tools that support hiring decisions. This will never be used for automated hiring — only as decision support for human reviewers.

Separate consent

Participation in any AI research or model training requires separate, explicit consent. You can participate in the platform without consenting to AI data use.

Contact us for data requests

To exercise any of your rights — access, correction, deletion or withdrawal of consent — contact us directly. We will respond within 10 business days.

privacy@handlenders.co.za